Returns

At Vulvify, we have a 14-day returns policy, meaning that you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags attached, and in the original packaging. You will also need the receipt or proof of purchase.

How to request a return?
To request a return, you can contact us at info@vulvify.nl. If your return is accepted, we will send you a return label and instructions on how and where to send the package. Please note that items returned to us without first requesting a return will not be accepted. Returns are entirely at your own expense and must be sent back to the supplier. More information about this is available in our terms and conditions.

Damage and Problems
Please check your order upon receipt and contact us immediately if the item is defective, damaged or you have received the wrong item so we can assess and resolve the issue. A photo or video of the damage or defect is required.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishables (such as food, flowers, or plants), customized products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Swap
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will let you know if the refund is approved or not. If approved, you will automatically be refunded to your original payment method. Please note that it may take some time for your bank or credit card company to process and process the refund.

Please note: We currently do not provide return shipping labels. For further questions regarding returns, you can always contact us at info@vulvify.nl.